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Effective Date: [DATE]
Last Updated: [DATE]
Thank you for shopping with Canoff.in. Canoff is a brand operated by S V ENTERPRISES. We aim to provide a reliable, transparent and efficient order fulfilment experience.
Orders are processed after successful order placement and applicable payment confirmation. Processing time may vary depending on product availability, order volume, weekends, holidays and other operational factors.
Orders may be shipped through available logistics or courier partners based on destination, serviceability and operational requirements.
Estimated delivery time may vary depending on delivery location, product availability, shipping partner, weather conditions, holidays, operational/logistical delays and circumstances beyond reasonable control. The delivery estimate shown during the order process should be treated as the applicable estimate for that order, subject to the above circumstances.
Once an order has been shipped, available tracking information may be provided through the applicable shipping system. Customers can use the Track Order facility on Canoff.in where available.
In case of unexpected delays, customers may contact Canoff Customer Support. Where a delivery delay or other circumstance gives the customer a right under applicable law or published terms, the applicable remedy will be provided.
If you receive a package or product that appears damaged, please contact Canoff Customer Support as soon as reasonably possible. Customers may be requested to provide photographs, videos, packaging images, shipping labels or other information required to verify the issue.
If the product received is different from the product ordered, contact Canoff Customer Support promptly with your order details. The issue will be reviewed and resolved according to the applicable policy and product/order circumstances.
Returns, replacements or refunds are subject to the product eligibility and applicable conditions. For consumable products such as ink, toner and related printing supplies, eligibility may depend on product condition, whether it has been used or installed, whether it has been opened, reason for return, compatibility-related circumstances, damage/tampering and applicable law.
Customers should verify the printer model and product compatibility before purchasing. Where a customer purchases an incompatible product despite correct compatibility information being available on the relevant product page, the return or replacement request may be subject to applicable return conditions. This does not limit any rights available to the customer under applicable law.
Cancellation requests should be made as early as possible. Cancellation may not be possible after an order has been processed or shipped.
Where a refund is approved, it will be processed through the applicable payment method or process. Refund processing time may vary depending on the payment service provider and banking system.
If an order is marked as delivered but has not been received, or if there is another significant delivery issue, contact Canoff Customer Support with the order details so that the matter can be investigated with the relevant logistics provider.
Business: S V ENTERPRISES
Brand: Canoff
Email: support@canoff.in
Phone: +91 9819 191 941
Business Address: Navi Mumbai, India
S V ENTERPRISES may update this Shipping & Return Policy from time to time. The latest version published on Canoff.in will apply from its effective date, subject to applicable law.